Smarter Technology.
A Better Guest Experience.
SIC Digital provided the technology systems for Hotel Grand Mercure (Plaza Perangsang) in Shah Alam. The systems connect the guest rooms, public areas and hotel team, so guests enjoy a smooth stay and staff can run the hotel efficiently.
Technology
that takes care
of people
At a glance
project scopes
guest rooms, public areas and back-of-house
Alcatel-Lucent, dormakaba, Entrypass, at-visions, HPE Aruba, Lenovo, HP, Oracle MICROS
Products Used
Systems and products delivered across 8 project scopes.
IP PABX
Communication
A central phone system that keeps guests and staff connected.
- Alcatel-Lucent OmniPCX Enterprise: the central system that handles the hotel’s calls.
- 4059 Attendant Console: the reception switchboard for answering and transferring calls.
- ALE and SFT phones: the desk phones used around the hotel.
IPTV
Entertainment
A hotel TV menu, with casting from guests’ phones.
- at-visions ONEsquare: the in-room TV menu with hotel information and content.
- at-visions ONEstream: lets guests cast videos from their phones to the room TV.
Card Access
Security
Keycard room locks and controlled access to key areas.
- dormakaba Saflok Quantum Pixel: the room door lock.
- dormakaba Ambiance: software that issues keys and manages access.
- dormakaba RAC 5: card readers at the lifts.
- Entrypass: card readers and controllers for selected controlled doors, supported by an HPE ProLiant server.
Laptop & Computer
IT equipment
Computers for the hotel team.
- Lenovo ThinkCentre: compact PCs for staff, plus a server model.
- HP EliteBook: business laptops.
Smart Switch
In-room control
In-room switch panels, all in one place. They sit by the bed and at the room door, and cover the keycard power switch, “Do Not Disturb”, “Make Up Room”, the night light and the doorbell.
IT Consultancy (service)
Planning and advice
IT planning and advisory support for the hotel’s systems.
Wi-Fi
Connectivity
Reliable Wi-Fi for guests and staff.
- HPE Aruba 503 and 530 Series: Wi-Fi 6 access points, with different models for different areas of the hotel.
Software
Operations
Software for sales, purchasing, accounting, assets and music.
- Oracle MICROS: touchscreen point-of-sale for the hotel’s restaurant.
- FutureLog: manages purchasing, stock and recipes.
- Sunsystems: the hotel’s accounting software.
- AMR MyAsset365: tracks hotel equipment and assets.
- Background music: music for the hotel’s public areas.
Inside the Hotel
Want a similar smart hotel solution?
Talk to the SIC Digital team about phone, TV, access, Wi-Fi and software systems for your property.
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